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Monday, February 7, 2011

AM / Manager Job Vacancy at Spanco Limited

AM / Manager Job Vacancy at Spanco Limited

Description:


Spanco Limited is in the business of creating Technology Infrastructure to help drive governance efficiency across key sectors. Spanco Limited is SEI CMM Level 3 and ISO 9001-2008 certified.

Spanco caters to large complex Technology Infrastructure projects across Government, Power and Telecom Service Provider’s space. Spanco Limited also has a formidable presence in the BPO space spread over four continents and catering to India, US/Europe, Middle East and African markets.
Job Description:

• To define, standardize and monitor quality parameters and thereafter make recommendations for ongoing improvements.

• Identify the tangibles and the intangibles perceived to enhance value of services provided by organization. .

• Analyze how the intangibles contribute to the creation of customer value, beliefs, and satisfaction leading to an overall sustainable organizational growth.

• Create awareness amongst service personnel about these intangibles and what they mean to the customer.

• Design training and sensitizing programmes to enable service personnel to internalize key service deliverables

• Design and document standard practices to be carried out for Information Security and Business process Re-engineering.

• To capture the top management’s vision and translate it into reality, also to convey and ensure organisational support required for employees to perform optimally

• Monitor systems and provide ongoing feedback for continuous improvements to the service delivery standards

Work closely with the:

• Human resources & Training to plan and design training interventions

• Operations for consistent delivery of service standards

• Marketing/PR to ensure we communicate realistic expectations to customers and ensure that customer expectations match delivery promise.

 Functional Competencies:


• Excellent Knowledge of ISO 9000

• Good knowledge of KAIZEN & Suggestion schemes

• Process orientation

• Knowledge on Six Sigma tools & techniques

• Familiarity with Quality awards (Malcolm Bal ridge/Deming)

• Good Analytical Skills

• Exposure to Six Sigma, TQM, Policy Deployment, and other macro approaches to Excellence.

• Extensive work on Problem Solving tools & techniques

Behavioral Competencies :


• Eye for detail
• Influencing skills
• People management skills
• Conflict management skills
• Self starter & Motivator

Experience:
5 – 10 Years

Industry Type: BPO/ITES

Role:
QA/QC Mgr

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education:


UG: Any Graduate – Any Specialization

PG: Any PG Course- Any Specialization, Post Graduation Not Required

Compensation: Rupees 8, 00,000 – 12, 00,000, Accommodation + Transport etc

Keywords: Transactional Quality, Process quality, call quality

Application Instructions:


To apply for this position, please submit your CV and Cover letter to the Website Link below.

Area: Dar Es Salaam

Application Deadline: 18/02/2011

Apply use this Link below:
http://jobsearch.naukri.com/mynauk/mn_newminnernew.php?f=010211001509&xz=11_0_15

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