Description:
Heidelberg East Africa Limited, a highly reputed company in the Printing industry is looking for a Senior Service Executive with the following credentials:
Duties
* Receive and record all requests for technical assistance.
* Make an integrated maintenance system from the receipt of the service request to delivery.
* Follow-up, supervise and control every detail in the department
* Manage the data base of Service Scheduling.
* Dispatch and relocate engineers for service jobs.
* Prepare and distribute all management performance and financial reports including invoicing of service work done.
* Daily review of service jobs.
* Maintain the files of customers support department.
* Resolve customer complaints.
* Provide assistance and technical information to other departments if requested.
* Assist customers on matters related to service work planning and scheduling.
* Motivate the service team to ensure a Total Quality Service for all customers.
* Ensure all preventative maintenance schedules including customer agreed commitments are met.
* Update system on the implementation of fitting of retrofits required to be done on equipment as specified on the Service Information Bulletins.
* Maintain the service contract data base
* Assist with placing, monitoring and delivery of spare parts to customers when requested.
* Follow-up the guarantee and warranty service with customers and suppliers.
* Set budget for the department and follow up its implementation.
* Prepare periodical reports to ensure smooth work flow in all branches.
* Implement Technical Standards and System/Tool to access the performance of Service operations.
* Proactively plan for service business expansion.
Skills Requirements:
* Minimum Bachelor’s degree in any field preferably Microelectronics engineering
* Minimum 2 years experience in the same line
* Strong capability to professionally guide and motivate the entire Service Team
* Must be a self-starter, highly organized, and able to work well with all levels in the organization
* Strong computer skills with knowledge of MS Office suite
* Customer oriented leader
* Capable & confident of achieving business plan expansion.
The email address for sending the applications is Maureen.wandera@heidelberg.com.
The deadline for submission is 1st February, 2011.
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